Our clients are a top priority for us and we take all feedback very seriously. That said, we would like to set the record straight based on your list of questions.
- Is there a crypto bank?
Crypterium Wallet is a fully operational fintech service. Awarded by KPMG and H2 Ventures as one of the world’s most promising fintech startups, Crypterium Wallet currently serves 750,000+ clients from nearly 180 countries. While officially Crypterium does not hold a banking license, we do provide essential services that make digital finances smoother from a single-access wallet available on iOS, Android and web browsers.
- Is there QR payments?
At the moment, you can scan QR codes to scan wallet addresses and transfer money in a secure, instant way. Direct QR payments are not currently available since most of our clients do not rely on this technology. However, we have two VISA payment cards that connect your digital assets to over 40 million merchants worldwide.
- IBAN? Vouchers? Saving accounts?
Building a successful product is not an easy journey. At some point, there are features that might not be suitable after all. Vouchers are no longer aligned with Crypterium Wallet strategic goals, and that’s why we’ve suspended those initiatives.
IBAN withdrawals are part of our plan. Yet, we’ve found that direct withdrawals to bank cards are much faster, cheaper, and efficient. Savings accounts are coming very soon, too.
- Was their MVP video fake?
All early-stage versions of our products were real. However, final products tend to differ with the initial plans for multiple factors. We invite you to try our current version.
- Is there a known office location?
Of course, here it is: Harju maakond, Tallinn, Kesklinna linnaosa, A. Lauteri tn 5, Estonia 10114
- Have Jumio and Bitgo confirmed their partnerships?
Yes. We work hand-in-hand with both companies. To confirm our relationship with these organizations, please check https://www.bitgo.com/resources/integrations or refer to their respective support centers. Additionally, you can read our official announcement: https://medium.com/crypterium/massive-app-update-new-backend-in-partnership-with-bitgo-and-jumio-769c871376c3
- Have they proved their source of funds to banks?
Crypterium Card UnionPay program is now cancelled and all cardholders received funds back or were transferred to the Crypterium Card VISA program. At the moment, you can get both a physical and virtual VISA card connected to Crypterium Wallet.
- Was the co-founder involved in the Storiqa scam? Has one of the founders (Markov) disappeared?
Not all co-founders are actively involved in the development of Crypterium services. Our management team is led by CEO Steven Parker, former General Manager at VISA.
- Have they sold the user database to other scams?
We do not sell user data to third parties. But if you do have a complaint on this issue, you could contact our legal department here: firstname.lastname@example.org
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