I ask for advice from the community.
- Deposited bitcoin
- Bought tones
- Created a crystal withdrawal to the wallet from the exchange
- The beginning of the problems.
The withdrawal was carried out to the wallet (at that time not activated):
The exchange sent crystals to the wallet
as we know from the documentation, this means:
"bounce" - use
false to transfer funds to a non-existing contract to create it.
Of course, the network created a reverse transaction, since the wallet was not activated:
Next, I sent a couple of Crystals to activate the wallet and ask support to send them.
And then it already begins.
- Support is very slow
- My evidence in the form of transactions does not suit them
Since February 18, I have received a stereotyped response five times from some indie bot.
@ Victor Serrano
4) As a result, my funds were simply stolen!
5)Even this screenshots did not upset the support in any way:
And now I ask you to suggest, maybe I am explaining something to them incorrectly. Correct me if I’m wrong. Thank.
I recommend the community to refrain from working with this exchange!